ATTENTION: With the increased shipping demands following COVID-19, delivery services have had difficulties maintaining their time of delivery. Allow up to two additional weeks in delivery delays. We are working hard to ensure we are providing you with the fastest delivery options possible. If you have any concern or believe the delay you are experiencing is abnormal, feel free to contact us by phone, email or on social media. It is always a pleasure to assist you in any way we can!
- The Ebambu Team -
All orders are processed and shipped within 3 business days* (Except for orders made during statutory holidays which will be processed within 5 business days*). Once we have received your payment, we will send you an email with the order confirmation number and a tracking number for your package. If you have any questions do not hesitate in contacting us by email at Info@ebambu.ca or by phone 1-450-435-8252.
*Depending on product availability
If you are located in Canada, we offer you Free shipping on orders over $59 Canadian Dollars (Estimated delivery time 1 to 7 business days). Tracking number and delivery confirmation provided.
We also give you the option of having your package shipped express (Estimated delivery time 2 Days). The cost of this service will be automatically calculated and will depend on the destination, size and weight of your order.
If you are located within Continental United States, we offer you Free shipping on orders over $200 Canadian Dollars (Estimated delivery time 4 to 7 business days). Tracking number and delivery confirmation provided.
We also give you the option of having your package shipped express (Estimated delivery time 3 business days). The cost of this service will be automatically calculated and will depend on the destination, size and weight of your order. Locations such as Alaska, Hawaii and all off-shore United States territories and possessions (including American Samoa, Guam, the Northern Mariana Islands, Puerto Rico, and the U.S. Virgin Islands) will be treated as international destinations. Shipping policy for international locations will therefore apply.
If you are located outside of Canada or off-shore Continental United States, we offer you different shipping options via DHL.The cost of these transports will be automatically calculated and will depend on the destination, size and weight of your order. You may choose the shipping option that is more convenient for you based on the cost and delivery time.
Ebambu.ca will attempt to deliver in a matter to avoid any problems at customs but in some cases the shipment may experience different charges upon entry to your country. We are not responsible for any additional custom fees, taxes or all other fees added on and charged to you by the country to which you decide to have the order sent to.
Please note: It is the customer’s responsibility to verify and pay any and all custom fees, import taxes that may be incurred by the country where the order is shipped and all other fees included.
It is recommended to verify with your customs authority before placing your order with EBAMBU if any extra charges will be charged to you when you will receive your order.
EBAMBU will not be responsible for any such additional charges.
If for any reason, regulatory or other, the products are refused entry by your country you are entirely responsible for having verified prior to ordering with EBAMBU if the products you are ordering are conform to your country’s regulatory entity. EBAMBU will not refund any products that are lost or held by any customs authorities which cannot be delivered to its destination.